Palagioterracotta.com - Privacy policy  

This Privacy Policy outlines the practices of Palagio srl (" we ", " our " or " the Company ") with respect to information collected from users who access our website at www.palagioterracotta.com (" Site "), or alternatively share personal information with us (collectively: " Users "). 

Processing your personal information (i.e. any information that would enable us to identify you by reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations to you and to provide our services, to protect our legitimate interests and to comply with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of Personal Information as described in this Privacy Policy.

We encourage our Users to read the Privacy Policy carefully and use it to make informed decisions. 

We collect two types of information from users. 

The first type concerns unidentified and non-identifiable information pertaining to a User(s) that may be made available or collected through the use of the Site ("Non-Personal Information"). We are not aware of the identity of any User whose Non-Personal Information has been collected. The Non-Personal Information collected may include aggregate usage information and technical information transmitted from your device, including certain software and hardware information (such as the type of browser and operating system used by your device, language preferences, access time, etc.) and is used to improve the functionality of our Site. We may also collect information about your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type concerns Personal Information which is personally identifiable information, i.e. information that identifies an individual or can identify an individual with reasonable effort. Such information includes:

• Device Information: we collect Personal Information from devices. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC addresses and UUIDs) and other information relating to your activity throughout the Site;
• Contact Information: When the User fills out a contact form on our Site, the User will be asked to provide certain details such as: first and last name, email, telephone, or other information;

We do not rent, sell or share information about Users with third parties except as described in this Privacy Policy.

We may use the information for the following purposes:

• Communicate with You - to send notices regarding our services, provide technical information, and respond to any customer service issues;
• Communicate with you and inform you of the latest updates and services;
• Propose advertisements when you use our Site (more information under "Advertisements"); 
• Marketing our websites and products (more information under "Marketing"); 
• Carry out analysis and statistics in order to improve the Site.

In addition to the various uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and contractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, which may be located in different jurisdictions around the world, for the following purposes: 

• Hosting and operation of our Site;
• To store and process such information on our behalf; 
• To provide you with Marketing offers and promotional materials relating to the Site and services; 
• Conducting research, technical diagnostics and analysis;

We may also disclose information in good faith if we believe that doing so is useful or reasonable in order to: (i) comply with applicable laws, regulations, legal process or governmental requests; (ii) enforce our policies (including the Agreement), including investigating potential violations; (iii) investigate, detect, prevent or take action regarding illegal or other wrongful activity, suspected fraud or security concerns; (iv) to establish or exercise our rights to defend against legal claims; (v) to prevent damage to the rights, property or safety of us, our customers, Users or third parties; or (vi) for the purpose of cooperating with law enforcement and/or where we believe it is necessary to enforce intellectual property or other legal rights.

The User may request to: 

1. Receive confirmation as to whether or not personal information about him or her is being processed and access to the stored personal information, together with additional information. 
2. Receive a copy of the personal information voluntarily provided in a structured, commonly used and device-readable format. 
3. Rectify personal information within the scope of our control.
4. Delete personal information. 
5. Object to the processing of personal information by us. 
6. Restrict the processing of personal information by us.
7. File a complaint with the supervisory authority.

However, please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements. 

If you wish to exercise the above rights or receive more information, please contact our Data Protection Officer ("DPO") using the email address: info@palagioterracotta.com

We will retain your personal information for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information collected and the purpose for which it is collected, taking into account the requirements applicable to the situation and the need to destroy obsolete and unused information as soon as reasonably possible. In light of applicable regulations, we retain records containing customers' personal data, account opening documents, communications and anything else required by applicable laws and regulations. 

We may correct, supplement or remove incomplete or inaccurate information at any time at our sole discretion.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very useful and can be used for a variety of purposes, including allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making it faster and easier for you to interact with our services. Cookies are also used to ensure that the advertisements displayed are relevant to you and your interests and to compile statistical data on the use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' stored only temporarily during a browsing session to allow normal use of the system, deleted from your device when you close your browser; 

b. 'persistent cookies' read only by the Site, saved on your computer for a set period and not deleted when you close your browser. Such cookies are used when it is necessary to know who the User is for repeat visits, for example to enable us to store preferences for future access; 

c. 'Third party cookies' set by other online services that track content on the page you are viewing, for example, by third party analytics companies that monitor and analyse your access to our website.

Cookies do not contain any information that identifies you personally, but Personal Information that we store about you may be linked by us to information stored and obtained by cookies. You can remove cookies by following the instructions in your device preferences; however, if you choose to disable cookies, some features of our Site may not function properly and your online experience may be limited.

We also use a tool called "Google Analytics" to collect information about the use of the Site. Google Analytics collects information such as how often Users access the Site, which pages they visit, when they visit, etc. We use the information for the sole purpose of improving our Site and services. Google Analytics collects the IP address assigned to you on the date you visited the sites instead of your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information. Google's ability to use and share the information it collects about your visit to this Site is limited to the Google Analytics Terms of Use and Privacy Policy.

Our policy only covers the use and disclosure of information collected from you. To the extent that you disclose information about yourself to other parties or sites on the Internet, different rules may apply to the use or disclosure of the information you transmit to them. Accordingly, we encourage Users to read the terms and conditions and privacy policy of each third party to which they choose to disclose their information. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals who do not work for us and who we do not manage, including third parties who may disclose information as provided in this Privacy Policy. 

We take great care in implementing and maintaining the security of the Site and user information.

We have adopted industry-standard policies and procedures to ensure the security of the information we collect and maintain, prevent unauthorised use of that information, and require any third parties to comply with similar security requirements in accordance with this Privacy Policy.

Although we have taken all reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access to or misuse of our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Note: some recipients of data may be located outside the European Economic Area. In this case, we will only transfer data to countries approved by the European Commission as offering an adequate level of data protection, or enter into legal agreements to ensure an adequate level of data protection.

We may use Personal Information such as your name, email address, telephone number etc. internally or by using third party contractors for the purpose of providing you with promotional materials relating to our services, which we believe may be of interest to you. 

Out of respect for your right to privacy, we provide you with the means within such marketing materials to opt-out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 

Note: Even if you unsubscribe from receiving marketing emails from us, we may send you other types of relevant email communications without offering you the opportunity to opt-out. These communications may include customer service announcements or administrative notices.

We may share information in the event of a corporate transaction (such as the sale of a significant part of our company, a merger, consolidation or sale of assets). In such a case, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

We understand the importance of protecting the privacy of children, especially in an online environment. Under no circumstances do we allow minors to use our services without the prior consent of a parent or legal guardian. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that a minor has provided us with Personal Information without their consent, they should contact us at info@palagioterracotta.com

We reserve the right to periodically change or revise the Privacy Policy; material changes will be effective immediately upon display of the updated Privacy Policy. The latest revision will be set out in the "Last Modified" section. Your continued use of the Platform following notification of such changes on our website constitutes your acceptance of and consent to such changes to the Privacy Policy and your agreement to be bound by its terms.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@palagioterracotta.com

Palagio srl

Via Provinciale Chiantigiana, 36

50022 Greve in Chianti (FI), Italy

Last modification: March 2023